Megan is an experienced business woman of over 30 years with a specialised focus on learning, development, and training. She excels in enhancing customer service and client retention, which she recognizes as pivotal for driving growth and revenue. Her approach is rooted in comprehensive learning strategies that involve direct dialogue with stakeholders to uncover hidden issues that maybe impeding service quality and delivery.

Recognising the challenge of diverse communication styles across generations in the workplace, Megan has crafted targeted workshops that focus on professional development and fundamental communication skills. These training sessions are designed to revitalise staff engagement and performance by reinforcing the basics.

The centerpiece of Megan's methodology is the implementation of an all-encompassing feedback loop. This encourages transparent communication and joint problem-solving, ensuring that both client and employee perspectives are fully understood and addressed. Through her dedication to development and training, Megan equips organisations with the tools for sustained operational excellence overlayed with activating strategies for future business success.

Megan Specialises in

• Training and facilitation of workshops for Sales, Service and Operational teams

• Achieving Service Excellence

• Strategic planning and activation

• Coaching and Mentoring teams and management

With a degree in Law/Business, Real Estate and a Certificate 4 in Training and Assessment, she enthusiastically collaborates with teams to train and deliver Professional Development workshops, to all internal and external stakeholders from Board/CEO level to operational roles.